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CUSTOMER CARE
tailored to all levels
AIMS: To understand the benefits of good customer care and to develop key skills when in contact with customers
KEY AREAS:
- Manage your own state and the state of the customer
- Build customer loyalty and trust; meet customer expectations
- Build rapport with anyone quickly
- Deal professionally and confidently with customer face-to-face or on the phone
- Project the right image, saying things professionally, and using positive language
- Turn around customers’ dissatisfaction and complaints to a positive outcome
- Saying ‘No’ constructively
BY THE END OF THE COURSE delegates will be able to implement new skills in to their role, and enhance the quality of service to your customers.
Course duration
Full day up to 5 delegates
